Here are some answers to our most frequently asked questions (FAQ). If you have further questions not addressed below, please feel free to contact us at [email protected].
Q: What type of merchandise is accepted?
New Digz accepts modern, up-to-date (no more than two years) women’s and children’s clothing, shoes and accessories, including infants. We focus on mid-to-high priced brands. An example would be brands from the better department stores like Macy’s, Nordstrom, Bloomingdales, Neiman, Saks etc. Your selection should be brands others would want to buy.
Q: Do you accept formal wear?
We do not sell or buy special occasion or wedding dresses. However, we do accept those cute cocktail/short length dresses (a.k.a little black dress).
Q: When can I bring my stuff into the store?
We accept items throughout the day, up to one hour before closing. Please see Consignor tab for more details.
Q: What condition must the items be in when I bring them in?
In order to earn and maintain an impeccable reputation, we must adhere to high standards for our inventory, so cleanliness and quality is mandatory. Therefore, all items must be gently-used, clean and/or pressed on hangers or neatly folded in shopping bags. We will not accept any items with any broken pieces (i.e. zippers / buttons). All items should be free of stains, discoloration, etc. Also, we will return hangers upon review of your items. We take our commitment to excellence very seriously so that our customers will always have a quality selection, so please ensure that your items fit our criteria.
Q. Why do you say “no” to certain pieces I bring to consign?
At times, we are unable to take pieces due to overstock of that type of item, condition, cleanliness and/or season requirements.
Q: Do you consign designer handbags?
YES! Our customers love designer bags. We authenticate the bags we accept, so please bring in as much information about your handbag as you can. Most of our customers bring in the original packaging or certificate of authenticity. If not, both our staff and in some occasions, a third party will verify.
Q: How do you set prices?
We are committed to setting our prices competitively. We understand the importance of pricing. If we price to low, we understand that is unfair to the consignor and if we price to high it is unfair to the customer and the items won’t sell. We want this “New Digz” experience to be fair to both. We follow industry standard by pricing most items at 1/3 of the original retail price, of course this is dependent of condition and style of the item. Thereafter, we will reduce the price accordingly.
Q: Do you guarantee the authenticity of all designer items?
As stated, we do try our best to authenticate the designer items received and are committed to customer satisfaction; so if an item you have purchased from New Digz’s is proven to be counterfeit, we will gladly offer a 100% refund.
Q: How do I make an appointment or get more information?
We are always here to answer your questions. You can reach one of our staff members via email at [email protected]
Q. What is your pay out policy?
Consignors are paid for sold items after the 90 day consignment period. Payment options include cash, check or store credit. Cash payment to the consignor will be made in person at New Digz Consignment up to $100. Checks will be written for all amounts over $100. You may always keep an ongoing balance to use anytime as a store credit.
Q. What is your return policy?
For our in store purchases:
All sales are final. We want you to be 100% satisfied with every purchase you make from us, and you will find there is no pressure to buy in our store. However, once you have decided on a purchase and have taken it out of the store, it is yours to keep.
For online purchases:
You have seven (7) days from the delivery date to return your merchandise for a refund. Your refund will be issued in the same form as the original payment or you can receive store credit less the amount for shipping fees. Tags also must be attached for all online returns. For all designer bags and high ticket items there will be a 20% restocking fee.
Q. Why do you only take returns for online purchases?
We are set up on a consignment system; whereas once a sale is processed the funds are deposited in the designated consignors account. For our online customers, we want to provide convenience as well as being competitive by offering refunds when purchasing online.